R3volved Tech What Does a Computer Technician Do?

What Does a Computer Technician Do?

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A Computer Technician, also known as a PC technician, is responsible for the maintenance of computer hardware, software and network/Internet issues. They are usually part of the IT departments in larger companies or work for IT service companies and provide a wide range of support to internal and external users. These professionals are responsible for troubleshooting issues reported by users and identifying root causes. They are also required to install new programs/software on computers as needed and uninstall old ones that are obsolete or offer less functionality.

What are the hard skills of a technician?

While strong technical skills are essential to this position, a Computer Technician must also possess excellent customer service abilities. They will often work with frustrated end-users who need assistance, and it is important that they are able to listen patiently and help them resolve their issues. Additionally, they need to be able to explain technical problems in terms that non-technical employees can understand. Link : https://www.ComputerTechnicians.com.au

A Bachelor’s degree in IT or a related field is often preferred, but some employers only require an associate degree and a lot of hands-on experience. Many computer technicians pursue their education through online colleges, such as WGU, to allow them to earn their degree while they continue to work full-time. To get started, talk to an Enrollment Counselor today.

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